Revenue Operations Manager [In Person, SF]

The Revenue Operations Manager at Recall.ai is responsible for overseeing CRM hygiene, developing forecasting models, creating insightful dashboards, and optimizing sales processes. Additionally, the role involves managing the sales tech stack and collaborating with various departments to improve operational efficiency and drive revenue growth.

To qualify for the Revenue Operations Manager role at Recall.ai, candidates should have at least 3 years of experience in RevOps or Sales Operations, preferably within a SaaS context. Proficiency in SQL, hands-on CRM experience, and skills in data visualization are essential. Familiarity with sales enablement methodologies and a detail-oriented work style are also important.

The Revenue Operations Manager contributes to Recall.ai's growth strategy by driving accurate forecasting and pipeline analysis, optimizing sales territories, and enhancing collaboration between sales and marketing teams. This role is pivotal in establishing processes that facilitate scalability and support enterprise growth as the company continues to expand.

At Recall.ai, the Revenue Operations Manager is expected to work in the office four days a week (five during ramp-up). The ideal candidate should be detail-oriented, data-driven, and skilled in influencing decisions without direct authority, showcasing strong analytical and communication capabilities.

Yes, the Revenue Operations Manager role at Recall.ai offers significant potential for career advancement. As the first hire in the RevOps team, the candidate will have opportunities to shape foundational processes and may transition into a leadership role as the company and team grow.

In answering this question, focus on your hands-on experience with CRM systems like HubSpot or Close. Discuss specific projects where you improved data integrity or implemented automation to enhance sales operations.

Respond by emphasizing the methodologies you've used for developing forecasting models and aligning them with sales leadership. Highlight any specific metrics you track to improve accuracy and reliability.

Share examples of root cause analysis tools or frameworks you’ve used, such as the 5 Whys or Fishbone Diagram. Describe how these techniques have helped you identify and resolve issues affecting sales performance.

Suggest specific areas you would evaluate for improvement, such as CRM optimization, communication workflows between teams, or implementation of analytics tools. Provide a vision for how these changes could drive increased efficiency.

Provide a narrative around a specific project where you worked jointly with marketing and sales. Highlight the goal, your role, the outcome, and any strategies you used to maintain effective collaboration.

Share your familiarity with various sales methodologies, such as SPIN Selling or Challenger Sale. Discuss how you have implemented sales enablement resources in your previous roles to drive team success.

Discuss time-management techniques you use, such as the Eisenhower Matrix or prioritization frameworks. Relate your past experiences of handling multiple projects under tight deadlines.

Talk about the criteria you would analyze for effective territory management, including market potential, client needs, and resource allocation. Provide examples of past successes with territory optimization.

Explain your approach to conflict resolution, such as fostering open communication, remaining objective, and focusing on common goals. Share an example of a past experience where you successfully navigated such conflicts.

Summarize your relevant skills, experiences, and passion for the role. Match your qualifications with Recall.ai’s mission and culture, demonstrating why you are excited about the opportunity to contribute to the company's growth.